Terms of Use for 4G Data Package

IMPORTANT! Please read these Terms of Use carefully and completely before using the value-added service (as defined below).

These Terms of Use constitute a legally binding agreement between each user (You or Your) and Stage10 GmbH (We, Us, or Our). If You do not agree to any of the provisions of these Terms, You should stop accessing or using the value-added service.

These Terms of Use are valid from September 17, 2024.

1. Service Content and Instructions for Use

1.1. The 4G Data Plan (Service) is a value-added service for 4G-enabled smart camera devices, which you must subscribe to via the Snoop Cube or Pettec App. After the initial connection of the device, you can use the 4G data service for 7 days free of charge. After the trial phase, you can conveniently book the PetTec LTE service directly in the app.

1.2. Available Subscription Plans

For the 4G data service, we offer three flexible subscription plans:

• Monthly Subscription: This package has a duration of 30 days and renews automatically unless you cancel it.
• Three-Month Package: This package offers a duration of 90 days and also renews automatically.
• 1-Year Package: This is the long-term package with a duration of 365 days, which automatically renews after expiry, unless you cancel it.

All plans offer you full control and flexibility over your camera's 4G data service.

1.3. Once one of the service plans is activated, the service enables your device's mobile data connection, allowing you to access it from anywhere. We commit to providing you with the contractually agreed data volume and speed according to the 4G data plan you selected.

1.4. Depending on the actual situation (e.g., different countries or regions), the plan we offer may vary for you. You can activate the plan with a one-time payment (manual renewal required), depending on the current plan list you see in the app. The monthly rate has a minimum term of 30 days; the annual rate has a minimum term of 365 days. Once the selected plan is activated, we will continue to provide the service to you until it expires or is terminated at your request.

1.5. The device allows you to determine the purpose and means by which you collect video and audio signals. By activating the 4G data service, you can monitor your camera from anywhere, depending on your instructions, subscription, configuration, and settings.

1.6. You acknowledge that your data connection may be affected by various factors beyond our control, such as network coverage, signal strength, and local restrictions. We do not guarantee that your access to the service will be uninterrupted or error-free. In the unlikely event of connection issues, we will take reasonable steps to restore the service. It is your responsibility to take all appropriate measures to minimize any loss or damage that may arise from any interruption, failure, or disruption of the service, including ensuring that your devices are operational and functional at all times.

1.7. You acknowledge that the service should only be used for the purpose of maintaining the security of your own property and that you are responsible for any abnormal use that constitutes an unreasonable invasion of a person's privacy (e.g., by placing it in restrooms).

2. Fees and Payment

2.1. When you activate a plan, you will be asked to provide the necessary payment information, such as an approved credit or debit card (Payment Instrument), to make the payment. We do not store your Payment Instrument; payment processing is handled by third-party providers such as the Google Play Store (for Android users), the iOS App Store (for iOS users), or PayPal. By providing your Payment Instrument, you authorize us to charge your Payment Instrument with all fees or costs in accordance with your plan (Fees).

2.2. You are responsible for ensuring that your Payment Instrument details are accurate and up-to-date, for example, if you use a different Payment Instrument or if your Payment Instrument has expired.

2.3. The 4G data service is a virtual product. No refunds are possible after purchase. It is possible to transfer this service to other devices. Please contact our customer service for the procedure.

3. Termination and Suspension

If you wish to cancel your 4G data service subscription, this depends on the payment method you used to book the service:

• Apple App Store (iOS users):
  If you used the iOS App Store as your payment method, go to your profile in the App Store. Now go to the "Subscriptions" section, where you can find and cancel the booked service.
• Google Play Store (Android users):
  If you used the Google Play Store as your payment method, go to your profile in the Play Store. Now go to the "Payments & Subscriptions" section and then to "Subscriptions". There you can find and cancel the booked service.
• PayPal:
  If PayPal was your preferred payment method, you must cancel your subscription in your PayPal account. For this, we recommend using a browser and not the PayPal app. You can find more information in the official PayPal link:
  Manage PayPal Subscription

4. Changes to the Terms

4.1. We may amend these Terms from time to time by publishing the amended Terms through updates to the Service website and drawing your attention to these changes when you next open this page.

4.2. If we make changes:

• (a) Changes to these Terms that do not affect your rights will apply from the moment you continue to use the app;
• (b) Reasonable changes to these Terms that alter your rights will apply 7 calendar days after you have been informed of these changes in accordance with Clause 4.1; and
• (c) Other material changes to these Terms that alter your rights and could cause you significant disadvantage will apply from the next billing date if you are registered for a subscription.

Please note that by using the service, these terms of use are accepted. For any questions or concerns, please contact our customer service.